SoftSwiss’ first line support team has increased financial value for the supplier’s online casino clients after processing more than 1.25m player requests in 2020.
Sharing its annual statistics, the team also revealed that it had made more than 877,000 cashouts over the year. These results, the team noted, has ‘led to an increased interest in SoftSwiss brand as a whole including its broad solutions portfolio’.
“SoftSwiss always strives to deliver the quickest, best, and most secure service possible regarding all types of queries, including the most complex technical ones,” commented Yan Fursa, head of first line support at SoftSwiss managed services.
“Our hard work in 2020 paid off and we’re very happy we could generate additional value, as well as cut costs and save time for SoftSwiss online casino clients. All of us at the First Line Support team are extremely happy about this achievement. More to come in 2021!”
SoftSwiss’ first line support team holds responsibility for communicating with the supplier’s online casino platform players via live chat and emails, available in three different languages on a 24/7 basis.
Under its remit, the team also works on questions or requests from casino players, handles issues or bugs reported by players and also performs KYC checks on the players who request withdrawals.