The SoftSwiss game aggregator has launched a new 12/7 B2B support service which will help the company enhance its relationships with clients.
The new service, the supplier explained, will help boost the ‘quality and speed enhancement’ of SoftSwiss Game Aggregator’s helpdesk.
Tatyana Kaminskaya, game aggregator team lead at SoftSwiss, said: “We’re excited to be able to provide our clients with ongoing support, which will further help to enhance our relationships.
“Here at SoftSwiss, it’s extremely crucial for us to deliver the best service possible, so we’re glad our clients can rely on us as we can assist them on all queries that may arise”.
By utilising the 12/7 B2B support service, clients can receive a response to their queries within an hour, with the majority of requests closed on the same or next day.
In addition, SoftSwiss noted that personally assigned account managers will have access to ‘exact tools and competencies’, enabling them to support clients with a wide range of issues.
Last week, clients of the SoftSwiss online casino platform were able to activate all available payment markets as part of the Pay N Play module from Trustly.
SoftSwiss explained that it will enable its online casino clients to ‘activate all currently available markets seamlessly and hassle-free at once’.