Global gaming, hospitality and entertainment firm MGM Resorts International has revealed further details of Las Vegas property reopenings, following on from its first batch which opened their doors once again earlier this month.

At the start of June the operator resumed action at its Bellagio, MGM Grand and New York-New York properties, with several more resorts set to join that list during the coming weeks.

“It was exciting and emotional to see the energy in Las Vegas last week as we welcomed back our employees and reopened our doors to guests for the first time in months,” said Bill Hornbuckle, MGM Resorts’ acting CEO and president. 

“Our guests are having a great time and are thrilled to be back in the city they love. We are eager to get more of our employees back to work and enhance the Las Vegas experience with additional resorts.”

In place at each establishment is MGM Resorts’ ‘Seven-Point Safety Plan,’ a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to mitigate the spread of the virus, protect customers and employees and rapidly respond to potential new cases. 

A comprehensive set of key initiatives form part of the protocols, which are to be continuously evaluated and evolved, and can be found below:

  • Employee screening, temperature checks and COVID-19 specific training.
  • COVID-19 testing offered for employees as they return to work in partnership with the local medical community.
  • Employees will be required to wear masks; Guests are strongly encouraged to wear masks, and in some settings where physical distancing is more difficult and/or barriers do not exist, will be required to do so. Examples of where masks will be required include salons, table games where physical barriers are not in place and elevators, if riding with guests outside of their travel group. Masks will be provided, free of charge.
  • A physical distancing policy will be implemented, with floor guides serving as reminders.
  • For areas where physical distancing presents challenges, plexiglass barriers will be installed, or other measures will be used to reduce risks.
  • Standalone handwashing stations designed by MGM Resorts conveniently located on casino floors.
  • Contactless check-in through the MGM Resorts App allows hotel guests to go through the check-in process on their personal devices, minimising interactions.
  • Guestroom attendants wear masks and gloves while cleaning each room and will change gloves between guestrooms.
  • In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers are utilised in many large public spaces so that disinfectant is applied efficiently.
  • Digital menus are available to view on personal mobile devices via QR codes in the company’s food and beverage outlets.
  • To minimise groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready.
  • MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. We ask that if a guest tests positive after visiting one of our properties, they alert us through a special email address ([email protected]). We will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.

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