UKGC reveals self-service feature for personal licence holders

Personal licence holders will now be able to manage their accounts online and via mobile after the UK Gambling Commission launched its new self-service portal.

The new service, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself.

According to the regulator, the portal will also give its users access to a new processing tool which ‘reduces processing times from several weeks to only a few days.’

Helen Venn, executive director at the Gambling Commission said: “This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%.

“Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.

“Listening to the needs of personal licence holders has been vital.

“Through their feedback, and through our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively.

“The result is a much more efficient process for everyone through a more streamlined, simpler service.”