Malta-based online casino operator Casumo has partnered with igaming technology and service provider Fast Track, to implement the latter’s customer relationship management tool.
Set to form the centrepiece of Casumo’s player engagement activities, the firm is to receive a bespoke solution to allow it to tie individual moments into a player’s unique lifecycle, as the firm takes the next step in its player experience and engagement strategy.
Ludovic Diler, player engagement lead at Casumo, commented on the link-up: “We have been looking for a CRM platform tailored to our approach of retention, but also to taking into consideration the specificity of our industry. We believe Fast Track is the only company sharing our vision of player engagement and how we should take care of our players.
“We want the customers to decide how and when we should engage with them using smarter data models, greater automation and advanced churn prevention AI. Fast Track CRM can deliver in all aspects and we are eager to leverage the added capabilities it offers.”
The operator states that such issues are “at the core” of its engagement strategy, as its aims to allow marketers to engage players with the right communications or offers at the right moments through the right channels.
Following the development of its solution, Fast Track has set an ambition of allowing operators to deliver as personalised an experience as possible to their players from a single place, allowing for greater efficiency.
Simon Lidzén, CEO and co-founder of Fast Track, added: “Working with operators like Casumo is a fantastic opportunity for us to demonstrate how much our platform can do.
“Casumo is a thought leader amongst online casinos and has some very interesting ideas about how they can use Fast Track CRM to their advantage. I am sure that further empowering their team with increased automation and real-time engagements will bring about some really exciting moments for players.”